Auditor Líder ISO 20000 Estado actual No Inscrito Precio USD855 Primeros pasos Apuntarme Contenido del Curso Antes de Empezar Archivos del curso Section 1: Course objetives and stucture a. General information b. Learning objectives c. Educational approach d. Examination and certification e. What is PECB ? Section 2: Standards and regulatory frameworks a. ISO structure b. Management system standards c. Integrated management systems d. ISO/IEC family e. Benefits of ISO 20000 2-Exercise 1 Reasons to adopt a Service Management System based on ISO/IEC 20000-1 Section 3: Certification process a. Certification process b. Certification scheme c. Accreditation body d. Certification body e. Certification body for persons Section 4: Fundamental concepts and principles of service management a. Service management system (SMS) b. IT service management system (ITSMS) c. Information technology Infrastructure library (ITIL) 1 de 7
