abilit y to apply knowledge and skills to achieve intended results. Documented information: Information required to be controlled and maintained by an organization (3.1.14) and the medium on which it is contained
EXAMPLE Policies, plans, process descriptions, procedures, service level agreements or contracts.
Note 1 to entry: Documented information can be in any format and media and from any source.
Note 2 to entry: Documented information can refer to:
— the management system, including related processes;
— information created in order for the organization to operate (documentation);
— evidence of results achieved (records).
Note 3 to entry: The original Annex SL def inition has been modif ied by adding examples.
Competence
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