ITIL 4 Fundamentos Guía para el alumno Calendario Glosario Avisos Personalizados Guía para las certificación Calificaciones Preguntale al instructor Tema 1 1-1-Lean-IT-Concepts 1-2-lean-it-introduction-value 1-3-lean-it-lean-it Tema 2 2-0-lean-it-customer Tema 3 3-0-lean-it-process 3-1-lean-it-steps-to-stream-map-part-1 3-1-lean-it-steps-to-stream-map-part-2 Tema 4 4-0-lean-it-performance 4-1-lean-it-problem-solving-with-kaizen-exercise 4-1-lean-it-problem-solving-with-kaizen-phases Tema 5 5-1-lean-it-components-i 5-2-lean-it-components-ii Tema 6 6-0-lean-it-behavior-and-attitude